IT Services & Operations

Dynamic changes in the business environment, demand for high quality services, agility and innovation in businesses is driving IT organizations to provide superior services while continuing to reduce costs and increase productivity.

Our intensive domain knowledge, consulting approach and deep technology knowhow in IT Service Management and IT Operations Management arenas have contributed significantly in  delivering over 100 +  high quality projects globally and within the region.

The  service delivery models covering Capex , Opex and Managed Services approach aid in helping customers get the most out of their investments whilst leveraging on world class technology and value added services.

55
Reduction in Downtime
30
Reduction in Service Request Management
20
Reduction in Cost of Service Desk Interactions
10
Reduction in Resolution Time

Our Offerings

IT Service Management

A single point of contact – IT Service Management platform, that uses a consistent set of automated processes to quickly and efficiently handle service delivery and support, improve visibility, enhance service levels, balance resources and control costs while being customizable to meet customer requirements.

IT Operations

Ensures end-to-end performance, availability and visibility of business services, applications and infrastructure resulting in lower operational expenses, reduced mean time to repair, and improved health of business services.

IT Asset Management

Simplifies management of full asset life cycle , measure vendor performance for procurement optimization, help optimize license investments while reducing legal risk addressing IT regulatory and audit compliance.

Solutions Portfolio

Case Study
Large Enterprise
WAFI Group Ensures Unprecedented Security, Performance and Reliability for its Corporate Network
Case Study
BFSI
LANDesk Management Suite & Security Suite in UAE’s leading Bank
Case Study
Public Sector
Government transportation entity selects LANDesk Service Desk for better customer experience & ITIL compliance

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