Today’s organization are pre-dominantly technology driven. To continuously improve the quality of your IT Service Management System you need to align your IT Operations to either ITIL / COBIT framework, ISO27001 or ISO 20000 certification from a trustworthy partner who has extensive expertise & knowledge in implementing the service management system within the region.
Intertec also offers ITIL V3 training services to individuals or batches. These sessions are interactive and encompass real time implementation scenarios and different challenges faced at customers sites. These trainings can be scheduled at client premises or within Intertec facilities based on the requirement. ITIL trainings are also available in Arabic.
ITIL based Consulting Service
ITIL experts at Intertec help organizations align their technology with organization business goals based on ITIL best practice framework for Service Management. Intertec consultants understand areas impacting business services and develop consulting solutions to define a process or a group of process based on ITIL V3 best practices to address the maturity gaps and aim for continuous improvement.
Information – with it’s confidentiality, integrity & availability has become a key differentiating strategic asset available with any organization. Intertec designs processes and procedures that address the vulnerabilities and risks associated with information generation and management for on premise and cyber world. Our solutions are aligned with Dubai Government Information Standard Regulation (DGISR) and Abu Dhabi System & Information Center regulations (ADSIC ).
ISO 20000 Consulting
The success of IT Service Management is based on ISO 20000 and depends on the synergy between People, Process & Technology. Intertec approach is to assess and mitigate non-conformance in these realms and build capacity in a phased approach. We envision to develop and implement processes and procedures aligning with business objectives while addressing enterprise risks.