Healthcare and Pharma

In an increasingly competitive and complex landscape, healthcare, biotechnology, pharmaceutical and medical technology organizations struggle to meet the challenges of continual regulatory change and mounting pressure to control costs. To adapt in this dynamic environment, healthcare institutions must be able to make quick business decisions to respond to rapid market changes, client and patient requirements, and government and regulation reform.

Our tailored solutions enables healthcare organizations to streamline and automate back office processes to improve productivity, gain visibility and minimize complexity while lowering costs.

Managed Services

How are you managing end user IT experience? How are you controlling predictability of costs with your growth? Would you like to leverage on Managed Services to empower citizens and business smartly? Get guaranteed business uptime with our managed Services. Let us help you to control costs with customizable managed services with our rich catalog of modular services. You can select and purchase only the services that support your business requirements.

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Inter office Collaboration
Information Management
Remote Monitoring

Inspection & Compliance

We have assisted 100+ asset intensive organizations to achieve the following objectives:

  • Track and report costs accurately against assets and activities.
  • Plan, schedule, and effectively Manage assets from departments such as water, sewer, storm, streets and roadways, parks, plants, railways, customer service, and the list goes on.

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Enterprise Asset Management
Business Intelligence

Networks and Security

Our networks and security practices ensures a forked approach to provide multi-layer protection across the network, application and perimeter. We deploy sturdy two factor authentication, Unified Threat Management and Data Leakage Prevention to prevent today’s Small businesses from outages due to Internet and other security challenges by developing a solid security eco-system which identifies and tackles threats in real time.

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ERP
BPO & Contact Center

IT Service & Operations

Businesses are increasingly reliant on IT and IT services to gain and retain a competitive edge. IT is under pressure to provide services that meet the current and future needs of the business, driven by changes in the needs of customers. In business, timely agility is the key to continuing profitability. For the business to become more agile, IT needs to become more agile.

Our ITSM offering helps you create:

  • Consolidated service desk and a Single point of contact for all core IT processes
  • Business Service Catalog, a one-stop portal that gives your users a consumer-oriented shopping experience
  • Social Data Analytics to Transform your organizations social presence into IT initiatives & knowledge
  • Asset management to optimize end-to-end asset usage for optimal value and to lower costs

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Cloud, DC and Disaster
Business Productivity Solutions on Cloud or Premise
Information Management

Telemedicine

Our healthcare clients have taken advantage of the new models of clinical care delivery, management of patient data and improvement of facilities administration. They have adopted game changing technologies in video collaboration solutions like telepresence to cater to various user groups including management meetings, internal communications between doctors, video consultations and telemedicine. The primary take away here is cost savings in time and travel as well as the superior user experience created. Intertec can successfully deliver telemedicine solutions which provide smart clinical care using telepresence at the same time preserving the sensitivity of patient data.

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Enterprise Asset Management
Business Intelligence
Application Services

Contact Center

Our Contact Center solutions provide sophisticated technologies that enable your healthcare businesses to properly manage one-to-one patient interactions to differentiate their healthcare services. Built on a highly adaptable, multi-channel platform that enables contact centers to deliver a superior healthcare service, ensuring the patient reaches the right doctor anytime, anywhere, anyhow. A data-driven, multi-channel routing engine delivers patient interactions to a unified queue so the agent has comprehensive access to the customer interaction lifecycle, across all communications.

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Cloud, DC and Disaster
Business Productivity Solutions on Cloud or Premise
Information Management

ISO consulting

Businesses today are increasingly adopting industry standard frameworks or certifications to continuously improve the quality of their IT Service Management their system.

Align with a trustworthy partner who has extensive expertise & knowledge in implementing the Service management system ITIL / COBIT framework or ISO 20000 certification within the region.

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Inspection & Compliance
Business Process Automation

Business Process Management

We have assisted 100+ asset intensive organizations to achieve the following objectives:

  • Optimizing Maintenance Spend with Preventive & Reactive Maintenance
  • Improving Asset Life & Tracking
  • Health & Safety
  • Responsive Customer Services

The same can be done to manage Bank ATM’s, Facilities and other critical assets.

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Enterprise Asset Management
Business Intelligence
Application Services