Financial Services

Intense competition, constant regulatory reform and evolving customer needs, means Banks, financial services & Insurance companies are under increased pressure to improve profitability and operational efficiency, while controlling costs and meeting stringent compliance requirements in a dynamic regulatory environment.

We have helped Financial Services in initiatives to improve customer experience, drive portals, process automation, control business risks, outsourcing, amongst others. With the strong expertise in applications, managed services and infrastructure, our delivery capability banks upon strong PMI-process & ISO 9001:2008 continuous improvement. Intertec is positioned as a strong SI partner for the financial industry.

Managed Services

How are you managing end user IT experience? How are you controlling predictability of costs with your growth? Would you like to leverage on Managed Services to empower citizens and business smartly? Get guaranteed business uptime with our managed Services. Let us help you to control costs with customizable managed services with our rich catalog of modular services. You can select and purchase only the services that support your business requirements.

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Managed IT Services
IT Service and Operations
ISO 20000 Consulting

Enterprise Asset Management

We have assisted 100+ asset intensive organizations to achieve the following objectives:

  • Optimizing Maintenance Spend with Preventive & Reactive Maintenance
  • Improving Asset Life & Tracking
  • Health & Safety
  • Responsive Customer Services

The same can be done to manage Bank ATM’s, facilities and other critical assets.

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Enterprise Asset Management
Business Intelligence
Application Services

Application Management

Application support requires multiple skills, not limited to core technical and functional application skills, database skills, supporting infrastructure support skills and analytics.

We are able to provide the varied skills as a service to our customers using shared or dedicated support and change management services.

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Application Management Services

Business Process Management

With the economic difficulties our world is facing, it is important for financial institutions to properly manage their business processes. Strong, stable processes are needed to ensure the security of important financial applications and data. The sharing of financial information should be systematic and controlled. Allowing unauthorized users’ access to individual’s personal or corporate information can be disastrous.

Regulations and compliance add to the need for streamlined and well-documented practices. Customers expect quick, accurate, and reliable visibility into financial processes which affect key accounts. Without a strategic business model companies may not be able to meet regulatory and client-based needs.

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Enterprise Asset Management
Business Intelligence
Application Services

Managing Customer Experience

We have the depth to impact customer experience for Banks and Financial Services organizations in managing customer and agent experience.

We have worked with Banks on projects to integrate contact centers to core banking, CRM, Bill Payments, and all customer related applications to a single integrated interface to improve agent productivity and customer experience. Further, we can help implement agent quality management and various technology solutions that impact customer experience.

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Customer Experience with Contact Centers
Business Process Management
Application Performance Monitoring

Implementing a Private or Hybrid Cloud

Create the optimum working environment for your business, leverage on new technologies and improve the utilization of your IT resources. Whether you want to adopt Cloud technologies to host business process and applications or transform the IT landscape to offer true infrastructure as a service capability, our Virtualization and Private Cloud Services practice based on Microsoft’s technologies can hold your hand all the way.

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Cloud, DC and Disaster
Business Productivity Solutions on Cloud or Premise
Information Management