Digital Transformation

Be More Agile, Innovative and Customer-Centric with Digital Transformation.

Digital Transformation is the smarter way to improve your customer experience, business processes, and business efficiency with the help of disruptive technologies such as analytics, automation, mobility, etc. Such transformation is challenging to achieve if not strategised and executed with caution. At Intertec, our objective is to work with you as your transformational partner and help you remain ahead of your competitors.

Business Objectives:

  • Improve Customer Experience
  • Increase Business Revenue & Profitability
  • Reduce Operational Cost
  • Risk Reduction & Compliance

Successful Digital Transformation Journey

Omni-Channel Experience

  • Revenue growth from cross-sell & analytics
  • Consolidation with centralization
  • Lower agent training, cost and dependency
  • Consistent customer experience & retention

Business Process Automation

  • Automate processes like Legal, Finance, HR and Customer
  • Customer centric processes, visibility & people accountability
  • Go green with paperless (e-Office)
  • Regulatory compliance & document retention

Analytics

  • Measure performance & KPI’s
  • Analyze customers experience & journey
  • Take informed operational decisions
  • Zoom to problems
  • Interactive executive dashboards

Mobility & Performance

  • Actionable issue analytics for 5 star app
  • Hybrid mobile apps at optimal delivery cost
  • Improve UX design changes planning

Discuss your digital transformation initiatives with our experts

How It Works?

Intertec’s Digital Transformation experts work with your business key stakeholders to identify the gaps in existing processes and technology skill sets, and build a tailored solution that matches your organization requirements to make your digital transformation a success.

digital transformation people

Customer Experience

  • Customer understanding
  • Streamlined customer processes
  • Customer touch points
  • Self Service

digital transformation technology

Business Processes

  • Process digitization
  • Bringing operational transparency
  • Business and IT integration
  • Process improvement

digital transformation process

Business Transformation

  • Transforming physical to digital
  • Integration between enterprise-wide technology platforms
  • Organization restructuring

Benefits of Digital Transformation

  • Consistent customer experience & retention
  • Up to 20% revenue increase from cross sell & experience
  • Easy access to your customer insights and better engagement
  • Increase productivity
  • Business Agility

Why Intertec?

  • Partnered with tier-1 technology vendors
  • Over a decade of experience in delivering automation, application development and analytical solutions
  • Flexible delivery models for better affordability

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