Digital Transformation

Digital Transformation – Be More Agile, Innovative and Customer-Centric.

Digital Transformation is the smarter way to improve your customer experience, business processes, and business efficiency with the help of disruptive technologies such as analytics, automation, mobility, etc. Such transformation is challenging to achieve if not strategised and executed with caution. At Intertec, our objective is to work with you as your transformational partner and help you remain ahead of your competitors.

Successful Digital Transformation: Key Objectives

Omni-Channel Experience

  • Revenue growth from cross-sell & analytics
  • Consolidation with centralization
  • Lower agent training, cost and dependency
  • Consistent customer experience & retention

Business Process Automation

  • Automate processes like Legal, Finance, HR and Customer
  • Customer centric processes, visibility & people accountability
  • Go green with paperless (e-Office)
  • Regulatory compliance & document retention


  • Measure performance & KPI’s
  • Analyze customers experience & journey
  • Take informed operational decisions
  • Zoom to problems
  • Interactive executive dashboards

Mobility & Performance

  • Actionable issue analytics for 5 star app
  • Hybrid mobile apps at optimal delivery cost
  • Improve UX design changes planning

Discuss your digital transformation initiatives with our experts

Intertec Digital Footprint


Digital Transformation journey varies for each organization. It depends on the existing technology landscape and business priorities. We, at Intertec work as a partner with our customers to take that journey in phases and transform all layers in an organization to digital.

Embracing Digital Transformation helps improve business agility for three major stakeholders in an organization: Employees, Customers and Suppliers.

Intertec provides its customers with a complete roadmap to create an automated Datacenter (Private Cloud) by adopting multiple technologies (Open Stack and Proprietary) which helps customers achieve operational efficiency for providing services to its business users.

Intertec also provides a platform where dataflow between multiple applications are made possible through automated workflow engines. We also help customers implement automation using BPM, workflows and other automation tools to make their organisation leaner, agile and reduce business risk.

Intertec also provides a complete set of Analytical Solution which helps customers take better business decisions and take organizations to the next level. BI, Big Data, IoT and Social Media Platforms are our key offering.

Mobility, Portals and Contact Centers remains a key offering in our portfolio where we help organizations to create a workforce which is more agile and efficient by providing a platform to access any service from anywhere.

digital transformation people

Customer Engagement

  • In-Store Experience
  • M-Commerce and E-Commerce
  • Omni-Channel experience
  • Omni-Channel contact Center
  • Citizen and Community Portal for Government e-Services

digital transformation technology

Employee Engagement

  • Portals & Collaboration (Intranet, Extranet, Public Website)
  • Document management system
  • Knowledge Management
  • Online Collaboration and Productivity Tools
  • HR Portal

digital transformation process

Suppliers Engagement

  • Accounts Payable/Accounts Receivable
  • Supplier Portal
  • Supplier On-boarding
  • Digitization of all contracts and agreements

Our Digital Transformation Partners

Benefits of Digital Transformation

  • Increase Revenue from Consistent customer experience, cross sell & retention
  • Easy access to your customer insights and better engagement
  • Reduce Cost with automation while working with employees, customers and suppliers
  • Improve Business Agility and Proactiveness with analytics, intelligent processes and IOT
  • Create market differentiation through innovation in business models and engagement

Why Intertec?

  • Partnered with tier-1 technology vendors
  • Over a decade of experience in delivering automation, application development and analytical solutions
  • Flexible delivery models for better affordability